{"id":2332,"date":"2022-02-21T13:37:43","date_gmt":"2022-02-21T12:37:43","guid":{"rendered":"https:\/\/www.hartwigmedicalfoundation.nl\/?page_id=2332"},"modified":"2024-01-04T13:18:03","modified_gmt":"2024-01-04T12:18:03","slug":"complaints-and-improvements","status":"publish","type":"page","link":"https:\/\/www.hartwigmedicalfoundation.nl\/en\/about-us\/policy\/complaints-and-improvements\/","title":{"rendered":"Complaints and improvements\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We hope you are satisfied with the service we provide. However, it could be that things went differently than you expected or wished. If you are dissatisfied with any part of our service, please do not hesitate to let us know. We hope you are satisfied with the service we provide. If you are not satisfied with any part of our service, please do not hesitate to let us know. By sharing your experiences, you provide us with an opportunity to improve.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"submitting-a-complaint\">Submitting a complaint&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our staff would greatly appreciate it if you would talk about any comments or complaints with them dOur staff would greatly appreciate it if you would give any comments or complaints to them directly. So we can resolve the issue together. If we are unable to resolve the matter, or prefer to do it in writing, you can contact our complaints officer (contact details at the bottom of this page). The complaints officer is independent and will be of assistance to resolve the issue.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"mediation-by-the-complaints-officer\">Mediation by the complaints officer&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The complaints officer will first attempt to mediate between you and the persons against whom the The complaints officer will attempt to mediate. You will be given the opportunity to explain why you think the service and\/or the performance of the staff member was unsatisfactory The staff member will also be invited to explain their side of the matter. This step may take the form of a conversation or a written explanation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It may be that you are still not satisfied following the complaints officer\u2019s mediation attempt, or you may not wish to participate in mediation. In either case, you can ask the complaints officer to address your complaint. It is important that you clearly describe your complaint in an email or letter so that we can properly address it.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"what-constitutes-a-complaint-1\">What constitutes a complaint?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can submit a comment or complaint about anything to do with our organization that you feel is or wYou can submit a comment or complaint about anything to do with our organization that you feel is or was unsatisfactory, whether it be the work carried out in our laboratory, the way you have been treated, the provision of information, or the organization of our services.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"do-you-want-to-submit-a-complaint\">Do you want to submit a complaint?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anyone who has been in contact with our organization in any way may submit a complaint. We do not handle anonymous complaints, because this would hinder a fair assessment of the situation.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"how-can-you-contact-the-complaints-officer\">How to contact the complaints officer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact details&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By phone: +31 (0)20 \u2013 226 9700<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By post:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hartwig Medical Foundation, attn. complaints officer&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Science Park 408&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1098 XH Amsterdam<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By email:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:qualitysystem@hartwigmedicalfoundation.nl\">qualitysystem@hartwigmedicalfoundation.nl<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Further information&nbsp;<\/strong><br>We will take your complaint seriously and&nbsp; treat your information&nbsp; strictly confidential. We assure you that your complaint will not affect any services. We register every complaint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your complaint is an important means for improving the quality and service of Hartwig Medical Foundation. There are no costs involved in using the complaints procedure. Any costs of legal assistance are at your own expense.&nbsp;<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We hope you are satisfied with the service we provide. However, it could be that things went differently than you &hellip;<\/p>\n","protected":false},"author":3,"featured_media":1633,"parent":2330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2332","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints and improvements\u00a0 - Hartwig Medical Foundation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hartwigmedicalfoundation.nl\/en\/about-us\/policy\/complaints-and-improvements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and improvements\u00a0 - Hartwig Medical Foundation\" \/>\n<meta property=\"og:description\" content=\"We hope you are satisfied with the service we provide. 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